Terms and Conditions

1. Introduction

These Terms and Conditions ("Terms") govern your access to and use of VendorOne, a vendor management and compliance platform ("Service") provided by Maxerion L.L.C-FZ ("Company", "we", "us", or "our").

By accessing or using our Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Service.

2. Definitions

• "Customer" refers to the organization or entity that subscribes to the Service.
• "User" refers to an individual authorized by the Customer to access the Service.
• "Vendor Data" refers to information about third-party vendors managed through the Service.
• "Subscription" refers to the paid plan selected by the Customer.
• "Platform" refers to the VendorOne software application and associated services.

3. Service Description

VendorOne provides a cloud-based vendor management platform that enables organizations to:

• Manage and track vendor information and documentation
• Verify vendor compliance with regulatory requirements
• Monitor vendor certifications, licenses, and insurance
• Receive automated alerts for expiring documents
• Search and filter vendor databases
• Generate compliance reports

The Service is provided on a subscription basis. We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time with reasonable notice.

4. Account Registration and Access

4.1 Account Creation

To use the Service, you must create an account by providing accurate and complete information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access
• Ensuring all User information is accurate and up-to-date

4.2 User Authorization

Customers are responsible for managing User access and ensuring that only authorized individuals use the Service. Each User must be a natural person (not a shared or generic account).

5. Subscription and Payment

5.1 Subscription Plans

We offer various subscription tiers with different features and vendor limits. Pricing is displayed on our website and may be updated with 30 days' notice.

5.2 Payment Terms

• Subscriptions are billed in advance on a monthly or annual basis
• Payment is due upon invoice receipt unless otherwise agreed in writing
• All fees are non-refundable except as required by UAE law
• Prices are in UAE Dirhams (AED) unless otherwise specified
• Late payments may incur interest at 1.5% per month or the maximum allowed by law

5.3 Free Trials

Free trial periods, if offered, are subject to these Terms. We may terminate trials at any time. Credit card details may be required to activate a trial.

6. Data Ownership and Usage Rights

6.1 Customer Data

You retain all ownership rights to data you input into the Service ("Customer Data"). By using the Service, you grant us a limited license to:

• Host, store, and process Customer Data to provide the Service
• Create aggregated, anonymized analytics (with no personally identifiable information)
• Backup and maintain data for service continuity

6.2 Data Accuracy

You are responsible for the accuracy and legality of Customer Data. You warrant that you have all necessary rights and permissions to input data into the Service.

6.3 Data Residency

All Customer Data is stored in secure datacentres located in the United Arab Emirates in compliance with UAE data protection regulations.

7. Acceptable Use Policy

You agree not to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights of others
• Transmit viruses, malware, or harmful code
• Attempt to gain unauthorized access to the Service or related systems
• Reverse engineer, decompile, or disassemble the Platform
• Use the Service to store or transmit illegal or offensive material
• Interfere with or disrupt the Service or servers
• Resell, sublicense, or redistribute the Service without authorization
• Use automated tools to access the Service without permission
• Remove or alter any proprietary notices or labels

8. Intellectual Property

The Service, including all software, designs, text, graphics, and trademarks, is owned by Maxerion L.L.C-FZ or its licensors and protected by UAE and international intellectual property laws.

The VendorOne brand, logos, and all related marks are trademarks of Maxerion L.L.C-FZ. You may not use these marks without our prior written consent.

9. Third-Party Services

The Service may integrate with or rely on third-party services (e.g., payment processors, government databases, email providers). We are not responsible for:

• Availability or reliability of third-party services
• Accuracy of data retrieved from external sources
• Third-party terms of service or privacy policies
• Changes or discontinuation of third-party integrations

10. Service Availability and Support

10.1 Uptime

We strive for 99.5% uptime but do not guarantee uninterrupted access. Scheduled maintenance will be communicated in advance when possible.

10.2 Support

Support is provided via email during UAE business hours (Sunday-Thursday, 9 AM - 6 PM GST). Enterprise plans may include dedicated support with defined SLAs.

11. Warranties and Disclaimers

11.1 Our Warranties

We warrant that the Service will perform substantially as described in our documentation. If the Service fails to meet this warranty, your sole remedy is Service correction or, if we cannot correct it within a reasonable time, subscription refund for the affected period.

11.2 Disclaimers

12. Limitation of Liability

13. Indemnification

You agree to indemnify, defend, and hold harmless Maxerion L.L.C-FZ, its affiliates, and their respective officers, directors, and employees from any claims, damages, losses, or expenses (including legal fees) arising from:

• Your violation of these Terms
• Your violation of any applicable law or regulation
• Infringement of third-party rights by your Customer Data
• Unauthorized use of the Service by your Users
• Your reliance on Service data without independent verification

14. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information disclosed during the use of the Service. This includes:

• Business strategies, financial information, and trade secrets
• Non-public features or roadmap of the Platform
• Security vulnerabilities or system architecture details

Confidentiality obligations do not apply to information that: (a) is publicly available; (b) was rightfully known prior to disclosure; (c) is independently developed; or (d) must be disclosed by law.

15. Data Protection and Privacy

We process personal data in accordance with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data and our Privacy Policy. Key commitments:

• Data is stored exclusively in UAE datacentres
• We do not sell or share personal data with third-party marketing companies
• Data processing is limited to Service provision and improvement
• Industry-standard security measures protect data
• Customers control data retention and deletion

For detailed information, please review our Privacy Policy.

16. Term and Termination

16.1 Subscription Term

Your subscription begins on the date you complete registration and continues until terminated in accordance with these Terms.

16.2 Termination by You

You may cancel your subscription at any time through your account settings or by contacting support. Cancellation takes effect at the end of the current billing period. No refunds are provided for partial periods.

16.3 Termination by Us

We may suspend or terminate your access immediately if:

• You breach these Terms or our Acceptable Use Policy
• Your account is 30+ days overdue on payment
• We are required to do so by law or government order
• Continued provision creates security or legal risk

16.4 Effect of Termination

Upon termination: (a) all access rights cease immediately; (b) you must cease using the Service; (c) we will retain your data for 30 days for retrieval, after which it will be deleted unless legally required to retain it; (d) outstanding fees remain due.

17. Export of Data

You may export your Customer Data at any time in standard formats (CSV, Excel). Upon request within 30 days of termination, we will provide a complete data export. After 30 days, data may be permanently deleted.

18. Force Majeure

Neither party shall be liable for failure to perform due to causes beyond reasonable control, including natural disasters, war, terrorism, labor disputes, government actions, internet outages, or cloud provider failures. Performance will be suspended during the force majeure event.

19. Modifications to Terms

We may update these Terms from time to time. Material changes will be communicated via:

• Email notification to your registered address
• In-app notification upon next login
• Updated "Last Updated" date at the top of this page

Continued use after notice constitutes acceptance. If you disagree with changes, your sole remedy is to terminate your subscription.

20. Governing Law and Dispute Resolution

20.1 Governing Law

These Terms are governed by the laws of the United Arab Emirates and the Emirate of Dubai, without regard to conflict of law principles.

20.2 Dispute Resolution

In the event of a dispute:

1. The parties shall attempt to resolve the matter through good-faith negotiation for 30 days
2. If unresolved, disputes shall be submitted to the exclusive jurisdiction of the Dubai Courts
3. For enterprise contracts exceeding AED 500,000 annually, disputes may be referred to arbitration under DIAC (Dubai International Arbitration Centre) rules, if mutually agreed in writing

21. General Provisions

21.1 Entire Agreement

These Terms, together with our Privacy Policy and any executed Order Forms, constitute the entire agreement between you and Maxerion L.L.C-FZ regarding the Service.

21.2 Severability

If any provision is found unenforceable, the remaining provisions remain in full effect.

21.3 No Waiver

Failure to enforce any right or provision does not constitute a waiver of that right.

21.4 Assignment

You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

21.5 Language

These Terms are provided in English. In the event of translation, the English version shall prevail.

22. Contact Information

For questions about these Terms, please contact us: